Refund policy

KnotLab Refund Policy

We want you to feel confident in your purchase. If for any reason you’re not fully satisfied, you may contact us within 10 days of receiving your order.

Eligibility For Return

• To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Eligibility For Refund

• The product must have been purchased directly from our store.
• The issue must be due to a manufacturing defect or material failure (not caused by misuse, improper handling, or normal wear and tear).
• The refund request must be submitted within 10 days.

How To Request A Refund

• Contact us at theknottlab@gmail.com with your order number
• Provide clear photos or videos showing the issue with the product
• One approved, we will process your refund to the original payment method within 5-7 business or offer a replacement if preffered

Non-Refundable Situations

• Damage caused by improper use, accidents, or normal wear and tear.
• refund request made after 10 days from the delivery date.
• Products not purchased from our official store or authorized retailers

If you have any questions, please reach out to us at theknottlab@gmail.com, we would be more than happy to help!